Contact us

Contact Us

Email: inquiries@susanlancidesigns.com

Address: 340 Rancheros Dr. Ste 172 San Marcos, CA 92069

Contact us

Our customers' satisfaction is our number one priority.

We accept returns and exchanges, please see our return policy for further details.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

We are open Monday through Thursday from 6 am PST to 4 pm PST

Additional help? Please leave a voicemail with your order number and question to 800-929-2925 and we will respond via phone or email during normal business hours