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Terms & Conditions

TERMS AND CONDITIONS

Minimums

Minimum opening order is $300.00 Reorder minimum is $100.00. Once you are approved if you do not order within 6 months you will have to requalify for the wholesale status to purchase from us.

Shipping

We do not drop ship. We only ship UPS domestically and fully insure each package. We charge UPS fees plus a $6.00 packaging fee. Our minimum shipping fee is $17.00 Out of county we ship USPS and charge a minimum of $15.00 fee for documentation and handling.

No- EBAY or similar sites

We do not allow our products to be sold on E-Bay or similar sites. If we see you are selling our products on sites like this, we will close your account.

Required mark up of pricing MSRP

We require that you at least double our wholesale price. For countries dealing with the EURO we require that the mark up be at least 2.2 times our wholesale price. We do not mind an occasional sale however you need to post how long the sale is for. It should not extend beyond a few days. If we see you are not following our policy we will close your account and no longer sell to you.

Wholesale only

We are strictly a wholesale company and do not sell retail. To become a wholesale account we require that you be in the Pet Industry and you have a brick and mortar store or an active website we can view. Once you have applied for an account we will get back to you with an approval. We also need a resale number on file for the State you operate in.

Payments

We take Visa or MasterCard or wire transfer. We charge orders approximately 7-10 days before we ship. Out of country orders we charge for the goods once we put the order into production. Then we charge the shipping amount the day before or the day we ship.

No Returns or Exchanges

Because we manufacture to order and offer a very wide variety of selections, we do not take any returns or exchanges. We encourage you to carefully review your order before submitting.

Process for Orders

After you have submitted your order the website generates and order number. After that we will send a Production Confirmation Order which will have a different sales order number. This is the actual order we manufacture from so we request that you review the order at that time and if there are any errors we need to be notified immediately. If we are not notified within 24 hours of sending the confirmation order we will assume that you have accepted the order as sent to you. We cannot make any changes after the 24 hour period. Please note that this Production Confirmation Order will have an approximate ship date in the upper right hand corner. We try to ship by that date however it may be delayed a few days. Since we manufacture to order it usually takes 7 to 14 business days to complete and ship orders.

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